Important Notice from Jasmine

It has come to Jasmine Food Corporation Sdn Bhd’s attention from social media that there are two complainants who claimed that there is a weight discrepancy in our 10 kg Jasmine Super Special Tempatan rice pack. Jasmine Food Corporation Sdn Bhd would like to assure the public that the weight of our products are accurate at the time of packing. Our weighing machines are certified by authorized body.

After our initial investigation, we have discovered that the two complainants did not purchase the said rice directly from Jasmine Food Corporation Sdn Bhd or our authorized distributors. Instead they purchased the rice from the same 3rd Party (Van Sale), who is not an authorized dealer of Jasmine products. We also noticed that the bag of rice they purchased appeared to have been tampered. The two complainants have lodged separate police reports (THSL/000754/18 and DANG WANGI/000681/18) against the same unauthorized 3rd Party (Van Sale).

Jasmine Food Corporation Sdn Bhd has filed two police reports (DANG WANGI/000330/18 and SRI MUDA/000103/18) regarding this matter. The relevant authority namely, the Kementerian Perdagangan Dalam Negeri, Koperasi Dan Kepenggunaan (KPDNKK) had also visited our production facilities and verified that all our weighing equipments are properly certified and the weight of our products are accurate. This is published in KPDNKK’s Facebook page – https://www.facebook.com/mybpgk/posts/738998359632342

We urge the public to buy directly from us or our authorized dealers – Hypermarkets, Supermarkets and Retailer Outlets which sell our products legitimately. We also want to inform the public that Jasmine Food Corporation Sdn Bhd has never appointed any 3rd Party Van Sale to sell or to distribute our products. 

Jasmine Food Corporation Sdn Bhd will not hesitate to take the necessary legal actions against any parties with malicious intention to damage our reputation.

Please do not hesitate to contact Mr. Andrew Lim, the Brand Activation Manager at +6016-260 3921 if you have any further queries.